- Must be Graduate/Diploma with 1-2 YEARS of relevant experience.
- Knowledge of ticketing system(Service now/remedy etc.)
- Excellent troubleshooting(Hardware/Software) technical in desktop/Laptop related issues.
- Good communication skills (verbal and written).
- Ready to support 24*7
- Associate will act as the single point of contact to the internal customers/users for all IT related requirements.
- The responsibilities of the engineer will be to resolving the requests/incidents, track it till closure.
- Escalate as per the escalation chart, follow up with internal stakeholders and vendors to close the issues.
- Keeping track of consumables in stock, inventory in use update asset data as per the process defined.
- Daily ticket status update to team.
- Submit week on week service call report to reporting manager.
- Giving training to all newly appointed engineers on Helpdesk tool.
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