Network Engineer 130 views

Responsibilities

Overall responsible for IN deliverables in Circle/region. Handling all IN activities in the region, typical activities are corrective and preventive maintenance but also network changes that requires physical intervention. Drive the establishment and ongoing development of a professional service culture driving customer happiness. Overall In charge of IN operation. More working experience required in IN platform.

  • Responsible for SLA alignment with interface departments and customer
  • In charge of IN/FM Teams Competence Development and Growth
  • Ensure that FM/IN/GNOC team Comply to processes, procedure to provide world class network availability and reliability.
  • Responsible for all Planned Work activities.
  • Customer Satisfaction & CSI Score
  • KPI monitoring and sign off for Reward/Penalty

Main Tasks

  • Manage day to day Maintenance of all IN system
  • Manage the Provisioning of IN
  • Scheduling and reviewing all planned work (change Request) across the Network
  • Coordinate with TSG(Technical support group) for efficient implementation of service request and complaint handling
  • Coordinate with GSDC (BO, FO, CM), D&P and MSIP(National team interfacing customer central office) for effective O&M operations and effective functioning of network.
  • Maintain effective technical support staff for IN
  • Manage all the activities with the best utilization of resources
  • Advise Service Delivery Manager to improve Service Performance and contractual obligations
  • Regulate all operational expenses
  • Vendor management
  • Spare management
  • PM management and control

Professional / Technical Competence

  • Successful track record and demonstrated background in large-scale IN network operational organisations.
  • Excellent communication and presentation skills.
  • Ability to work in a matrix organisation with a split between line and functional responsibility.
  • Ability to adapt to the local cultural requirements, and able to function in India.

Education and Experience

Telecom Engineer with extensive experience in /Operation/Design/ Planning/ Optimization of IN networks.

Should have experience in leading teams

  • Consultative skills
  • Collaboration
  • Diversity awareness
  • Drive change
  • Interpersonal communication
  • Marketing skills
  • Presentation skills (oral and written)
  • Problem solving
  • Share knowledge
  • Business Skills
  • Business understanding
  • English
  • Ericsson knowledge
  • Financial understanding
  • Use of IS/IT

Professional Skills

  • IN/VAS Networks
  • IP Networks
  • Circuit Switching

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