Technical Support Engineer 271 views

Job Description

Cerner is growing and is in search of a Technical Support Engineer. As a Technical Support Engineer, you will proactively monitor system and application alarms, investigate, analyze, resolve or escalate alarms and service requests. In this role, you will be working on front end (Windows server), back end (UNIX based servers), middleware and database of client systems. You will also prioritize and manage work queue in accordance with service level agreements, document investigation, issue resolution and triage issues to appropriate second-level resources for resolution.

Qualifications

Basic Qualifications:

  • Bachelor’s or Master’s Degree in Computer Science, Computer Engineering or related field, or equivalent work experience
  • At least 1 year of work experience with operating systems like Linux, Windows and also open for freshers

Preferred Qualifications:

  • At least 1 year of work experience with monitoring solutions like Insight, Remedy and BMC Patrol

Expectations

  • Willing to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local regulations

Additional Information

  • All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
  • Relocation Assistance Available: Yes – Domestic/Regional

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